GLOBAL SENIOR OPERATIONS EXECUTIVE

QUALITIES AND EXPERTISE

  • Software solutions - commercial/government
  • Strategic & tactical planning & execution
  • Matrix management and metrics driven
  • Client-driven and service oriented
  • Technology automation & BPO
  • Healthcare, Retail, Banking, Finance, Manufacturing, Teleco

  • Budget, P&L, ROI & cost control
  • Complex project delivery
  • Process & performance improvements
  • M&A leadership
  • Customer & vendor relationship management
  • Offshore/outsource operations
  • Business continuity & disaster recovery

UNIQUE VALUE PROPOSITION

  • Reducing operating costs by over 55%
  • Improving gross margin by over 20%
  • Increasing market recognition
  • Increasing revenue by over 50%
  • Increasing customer satisfaction
  • Improving organizational efficiencies
  • On-time and on-budget high-quality solutions
  • Organization building & process re-engineering
  • Scalable development/deployment solutions
  • Developing economically viable businesses
  • Delivering multi-national, scalable, cost-effective, high-performance solutions

 

PROFESSIONAL EXPERIENCE

CHIEF OPERATING OFFICER

CONSUMER HEALTH TECH, FL 2007 to Presentt

Start-up hosted solutions provider focused on Consumer Directed Healthcare (CDH) and HSA, FSA and HRA servicing TPA’s, healthcare payers, financial institutions and employers. Took the company from start-up to fully-fledged business with over 10 million Dollars sales in three years. Responsible for tactical execution of sales, marketing, software development, deployment, support, services, outsourcing, offshore and all operational aspects. Managed BPO services. Responsible for budget with P&L.

CHIEF OPERATING OFFICER & EXECUTIVE VP

PROFITLINE, CA 2005 - 2007

Provider of outsourced Telecom Expense Management services. Streamlined operations resulting in over average of 40% cost savings and the retention of key personnel. Responsible for tactical execution of call center, service delivery, invoice processing, provisioning, account management, on-boarding, deployment, outsourcing & offshoring, technology solutions, and operational excellence. Accountable for creating and managing viable and economical delivery services model. P&L accountability.

SENIOR VP OF OPERATIONS & ENGINEERING

DAKOTA IMAGING, MD 2001 - 2005

Provider of turnkey systems, claims processing automation, and BPO solutions for healthcare. Established standards and procedures resulting in upwards of 60% cost savings and improved productivity. Responsible for the development of large-scale mission critical software applications, data entry and, center, professional services. Managed delivery of solutions, customer services. P&L responsibility.


TECHNOLOGIES, SOLUTIONS & INDUSTRIES

Windows, Unix/Linux, Java, .NET, C++, Internet, OS/400, MVS/VM, RDBMS, RAD, JAD, Waterfall, eXtreme, PMO, SDLC, OCR, EDI

ERP, CRM, DAM, POS, SAF, WMS, SCM, Call Center, Health Claims Processing, Telecom Expense Management, Data Warehousing, Wireless and Wireline Provisioning, Six Sigma, CMM, HIPAA

Healthcare, Retail, Services, Banking, Finance, Insurance, Manufacturing, Telecom, Information Technology, Government


EDUCATION
Master of Science · Computer Science/Electrical Engineering · Northeastern University, MA

Bachelor of Arts · Computer and Mathematics, "Cum Laude" · New York Univer